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Promotions & Discount Codes

How do I use my Welcome code?

As a new customer who signed up for our newsletters, you'll receive a Welcome code via email. To use it:1) Ensure you're logged in with the email address you used to sign up.2) Enter the code at checkout to apply your discount.Please note: - The code

My discount code is not working

If your discount code isn’t working at checkout, please check the following:1) Code Accuracy: Ensure you're entering the code exactly as it appears; codes are case-sensitive and should not include spaces.2) Validity: Verify that the code hasn't expir

I forgot to apply my Welcome code

Unfortunately, we can't refund differences once your order is placed. However, please reach out to our team here and we'll do our best to assist you.

My rewards voucher is not working at checkout

If your voucher isn’t working at checkout, please check the following:1) Voucher Restrictions: Loyalty vouchers cannot be used with other discounts or promotions.2) Minimum Basket Value: Ensure your basket total is at least £20.3) Voucher Status: Con

What do I do if I didn't receive my gift with purchase?

If our gift does not appear as free at checkout, please check that you are following the direct link sent via email and are logged into your account. If you have already placed your order and you meet the criteria for a gift with purchase but have no