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Returns & Refunds

How do I return a product?

At Medik8, we want you to be completely satisfied with your purchase. If you’re not satisfied, return any item that is at least half-full within 30 days of purchase. For UK returns, create a pre-paid shipping label here and send your item(s) back to

How long does a refund take?

Refunds are processed within 14 working days of when you returned your order. Please rest assured our team is working carefully to ensure your return is handled as smoothly as possible, you’ll receive an email confirmation as soon as it has been comp

Are my Me&Medik8 points refunded if I make a return?

If you return all items from an order, your Me&Medik8 points will be credited back to your account. For partial returns, the points for the returned items will not be refunded.

Can I exchange my item?

We don’t offer exchanges for online orders. If you’d like a different product, please return your original item in line with our Returns Policy and place a new order.