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Returns & Refunds

How do I return a product?

Please note due to the recent Easter Bank holidays returns are taking slightly longer thnan we'd like to process. Please allow up to 21 days. At Medik8, we want you to be completely satisfied with your purchase. If you’re not satisfied, return any it

How long does a refund take?

Please note due to the recent Easter Bank holidays returns are taking slightly longer thnan we'd like to process. Please allow up to 21 days. Refunds are processed within 14 working days of receiving your return. You'll be notified by email once it's

Are my Me&Medik8 points refunded if I make a return?

If you return all items from an order, your Me&Medik8 points will be credited back to your account. For partial returns, the points for the returned items will not be refunded.

Can I exchange my item?

We don't offer exchanges at the moment.  If you need a different product, return the original item for a refund and then place a new order for the desired item. For more details on our returns policy, please visit our Policy.