How do I return a product?Updated 10 days ago

At Medik8, we want you to be completely satisfied with your purchase. If you’re not satisfied, return any item that is at least half-full within 30 days of purchase. For UK returns, create a pre-paid shipping labe<span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}">l <a href="https://www.royalmail.com/track-my-return">here</a> <span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}">and send your item(s) back to us. Please be sure to clearly write your Order number on the front of your return to ensure your refund is processed.<span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}">After receiving your return, we'll issue a full refund to your original payment method within 14 working days. You’ll receive an email notification once processed. <span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}">Remember, if you’re returning a kit, please return the entire kit. If you've received a free gift as part of a spend threshold promotion (spend over £100 for x free gift) and you are returning your whole order, the gift will also need to be returned to receive your full refund.<span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}">For Medik8 products bought from other retailers, please follow their return policy. Our returns policy may be updated. For details, including our Promotional and Standard Returns Policies, see our<span data-sheets-root="1" data-sheets-userformat="{"2":13057,"3":{"1":0},"11":4,"12":0,"15":"Questrial","16":9}" data-sheets-value="{"1":2,"2":"Purchase direct from Medik8 with confidence, and definitely no hassle.\n\nIf you are unhappy with your purchase for any reason, simply return any product at least half-full within 30 days after purchase. \n\nFor returns, contact us for a pre-paid shipping label and send your item(s) back to us cost-free. After we receive your return, we will promptly issue you with a full refund (to the same payment method used for purchase) Please allow up to 14 working days for a refund to be processed and you will always be notied by email once processed.\n\nPlease remember, when returning any kits, you must return the entire set. \n\nPlease note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.\n\nWe reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page."}"> <a href="https://www.medik8.com/policies/refund-policy" id="isPasted">Returns Policy</a> for terms of service.Help Us Reduce Our ImpactReturning more than one item? Please help us minimise our environmental impact by sending them together in a single parcel. Consolidating returns reduces delivery emissions and also helps our team process your refund more efficiently.

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