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Medik8 UK Help Centre

<p><style type="text/css" id="isPasted"></style></p><p><br></p><p><style type="text/css" id="isPasted"></style><span data-sheets-root="1">If your tracking shows that your order has been delivered but you have not received it, please check your usual delivery locations and ask around with family or neighbours.</span><br><span data-sheets-root="1"><br>If the package is still not found, contact Royal Mail for additional details on where it was left, then let us know&#xA0;</span><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Questrial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your tracking information shows that your order has been delivered but it&apos;s nowhere to be found,not to worry. Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbours if they&apos;ve received the package.  \n\n\n\nIf your package is still not found, please contact the carrier to see if they can provide any additional information on where the package was left, then inform our team at customercare@medik.us so that we can check the status of your package and assist however we can.\n \nPlease contact us within 3 working days of your order being marked delivered. &quot;}"><a href="https://www.medik8.com/pages/help-centre?hcUrl=%2Fen-US%2Fcontact"><span style="color: rgb(41, 105, 176);">here</span></a>.&#xA0;</span></p><p><span data-sheets-root="1" data-sheets-userformat="{&quot;2&quot;:13057,&quot;3&quot;:{&quot;1&quot;:0},&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Questrial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;If your tracking information shows that your order has been delivered but it&apos;s nowhere to be found,not to worry. Be sure to look thoroughly where your mail is typically delivered and ask your family or neighbours if they&apos;ve received the package.  \n\n\n\nIf your package is still not found, please contact the carrier to see if they can provide any additional information on where the package was left, then inform our team at customercare@medik.us so that we can check the status of your package and assist however we can.\n \nPlease contact us within 3 working days of your order being marked delivered. &quot;}">We&#x2019;ll assist you as best we can to resolve the issue, please contact us within 3 working days of the delivery status update.</span></p>

If your tracking shows that your order has been delivered but you have not received it, please check your usual delivery locations and ask around with family or neighbours.If the package is still not found, contact Royal Mail for additional details o

I have a problem with my delivery

Shipping & Delivery

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

How do I change my delivery address after placing an order?

Will my orders be merged if I place multiple orders?

What happens if my order is lost or damaged by a freight forwarder?

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer or in what order should I use products?

Which regime should I try?

Which Crystal Retinal Should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I switch from another Brand's Vitamin A?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My Pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

When should I do a patch test?

I'm experiencing irritation / breakouts

How do I find out the expiry date?

Can I use Peptides with Crystal Retinal?

Applying Hydr8 B5 with other products

When can I start Retinal after a facial.

Can Crystal Retinal be used on men's skin?

Liquid Peptides formula

Ingredients to our products

Applying Liquid Peptides around the eye area

When can I apply Retinal after a peel

How do I use Liquid Peptides advanced with Crystal Retinal?

How can I find out when a product is back in stock?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Will my order be merged if I place multiple orders?

Orders

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

My rewards/ points voucher is not working at checkout

Can you convert my voucher back to points?

I have converted my points into a reward voucher, but I can't find the unique code?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I buy a gift card?

When does my gift card expire?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

New Stockist / Training / Certification request

How can I find a medical treatment near me?

Professional & Treatments

I'm interested in collaborating with you

Press & Influencer Request

Do you have a store I can visit?

Contact Us

Other

How can we help?

I have a problem with my deliveryUpdated a month ago