General Advice
How can I get skincare advice tailored to me?
If you're new to Medik8 or want to refine your skincare routine, our Regime Builder is a great tool to create your personalised skincare regime. For more guidance, check out our Regime Guide or Regime Builder to find what works best for your skin.
How do I layer or in what order should I use products?
Which regime should I try?
We’ve got you covered! Explore our Regime Guides to find the perfect skincare routine tailored to your goals and needs click our Regime Guide
Can I use Medik8 products during pregnancy or when nursing?
While we can't provide specific medical advice, we strongly recommend consulting with your doctor or midwife for personalised guidance. You can review ingredient lists on our website for each product. Generally, avoid products with vitamin A (such as
Do you test on animals?
Absolutely not - we do not test on animals, nor do we ask any other company or suppliers to test on our behalf. Developments in science mean that we do not require any animal testing to ensure cosmetic products are safe and effective. We adhere to st
Are Medik8 products vegan-friendly?
The majority of Medik8 products are certified by The Vegan Society and are highlighted as such in the ‘Good To Know’ section of each product detail page on the website. We are moving very quickly with The Vegan Society to validate those that are curr
Are Medik8 products fragranced?
We don’t use synthetic fragrances and list all ingredients transparently. To create a beautiful product we know our customers will enjoy, we use a minimal amount of essential oils for a subtle, elegant aroma.
What is Medik8’s approach to sustainability?
Medik8 is proudly certified B Corp. This accreditation touches every part of our business verfiying that Medik8 meets high standards of social and environmental performance, accountability, and transparency. Led by B Corp principles, we offer results
Do you have samples I can try?
Yes, sample your favourites with your online orders by signing up here if you're not already receiving our email newsletters! You'll also receive a number of benefits including free delivery, annual birthday gifts and so much more.
I suffer with Rosacea / Acne / Psoriasis which products should I use?
Unfortunately, we can’t offer specific recommendations for medical conditions like Rosacea, Acne, or Psoriasis. We strongly suggest consulting your doctor or dermatologist for personalised advice.For sensitive skin or visible flushing, you might find
When should I do a patch test?
We recommend performing a patch test before incorporating any new product into your routine. A patch test helps you quickly determine if a product is suitable for your skin and to avoid an adverse reaction. We particularly recommend patch testing any
I'm experiencing breakouts
When you start using a new product which causes an increase in skin cell turnover,. such as Vitamin A’s (Retinoids) or exfoliating acids, you may experience a process. known as ‘purging’. The increase in skin cell turnover can cause debris trapped de
I'm experiencing irritation
An irritation can occur from using high-strength products on the skin, and an. irritation can consist of redness, tingling, stinging and a tight feeling of the skin. Typically, the irritation is immediate after applying the product and will fade with
How do I find out the expiry date?
For the majority of our products, we have a period after opening (PAO) of 12 months. We manufacture in small batches and ordering from us directly means you can rest assured products are coming to you fresh and direct from the lab.If a product has a
Ingredients to our products
To view the full list of ingredients for any product, simply click on the product on our website and scroll down to the "Ingredients" section. There, you'll find all the details on the ingredients used.
How can I find out when a product is back in stock?
If you visit the page of the product you're looking for you'll find a button "Notify me". Be sure to select this and enter your email address. You will receive a notification once re-stocked.
Need help with a product experience?
Your skin's comfort and confidence are our top priority. If something doesn't feel quite right while using one of our products, we're here to help.To support you in the best way possible, we kindly ask that you contact us here with a few key details
My Pump is not working
If the pump on your 'airless' tube isn't working, it’s often due to air bubbles trapped inside. Here’s how to fix it:1) Press Firmly: Press the pump multiple times to release the air and start dispensing the product. You might also squeeze the tube t
Are Medik8 products suitable for men?
Absolutely, our products are suitable for all genders. Please reach out if you'd like any tailored advice to reach your skin goals.