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We have a number of answers to commonly asked questions. Simply type in a key word to find relevant information.

We have a number of answers to commonly asked questions. Simply type in a key word in the search bar to find relevant information or search by the listed category.

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Saturday - Sunday 9am - 5:30pm

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Medik8 UK Help Centre

Other

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address after placing an order?

Will my orders be merged if I place multiple orders?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How should I use Total Moisture Daily Cleansing Gel?

Do I need to double cleanse with Total Moisture Daily Cleansing Gel’?

Does Total Moisture Daily Cleansing Gel have a refill?

Is Total Moisture Daily Cleansing Gel safe to use on my eyes?

Is Total Moisture Daily Cleansing Gel suitable for sensitive skins?

Can I use Total Moisture Daily Cleansing Gel if I have rosacea?

Should I use Total Moisture Daily Cleansing Gel or Surface Radiance Cleanse?

Should I use Total Moisture Daily Cleansing Gel or Gentle Cleanse?

What order do I use Total Moisture Daily Cleansing Gel and Lipid Balance Cleansing Oil?

Total Moisture Cleansing Gel

What is Exo-PDRN Prismatic+?

How does Exo-PDRN Prismatic+ work?

Can I use Exo-PDRN Prismatic+ with Liquid Peptides Advanced MP?

Where do I layer Exo-PDRN Prismatic+ in my routine?

What skin types is Exo-PDRN Prismatic+ suitable for?

Should I choose Exo-PDRN or Liquid Peptides Advanced MP?

Can I use Exo-PDRN Prismatic+ with Crystal Retinal?

Can I use Exo-PDRN Prismatic+ with C-Tetra Advanced?

Can I use Exo-PDRN Prismatic+ with exfoliating acids?

Is Exo-PDRN Prismatic+ suitable for use when pregnant/nursing?

What does rejuvenated skin look like/mean?

Exo-PDRN Prismatic+

Can I use C-Tetra Advanced if I’ve never used vitamin C before?

Is 20% vitamin C safe for the skin?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced with Liquid Peptides Advanced MP in the morning?

Can I use C-Tetra Advanced in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with Daily Radiance Vitamin C?

Can I use C-Tetra Advanced with C-Tetra/C-Tetra Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced with Super C Ferulic?

How does C-Tetra Advanced compare to Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced contain fragrance/essential oils?

C-Tetra Advanced

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

How do I use Liquid Peptides Advanced MP with Crystal Retinal?

Liquid Peptides Advanced MP

Which Crystal Retinal Should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

Can I use Peptides with Crystal Retinal?

When can I start Retinal after a facial.

Can Crystal Retinal be used on men's skin?

When can I apply Retinal after a peel

How do I switch from another Brand's Vitamin A?

Crystal Retinal

Can Peptides be used together?

Applying Hydr8 B5 with other products

Liquid Peptides formula

Applying Liquid Peptides around the eye area

Peptides

How can I get skincare advice tailored to me?

How do I layer or in what order should I use products?

Which regime should I try?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

When should I do a patch test?

I'm experiencing breakouts

I'm experiencing irritation

How do I find out the expiry date?

Ingredients to our products

How can I find out when a product is back in stock?

Need help with a product experience?

My pump is not working

Are Medik8 products suitable for men?

General Advice

What sunscreens do you offer at Medik8 and which one should I use?

How are your sunscreens SPF tested?

Sunscreen

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Will my order be merged if I place multiple orders?

Orders

About Me&Medik8

How do I earn points?

Reward Vouchers

I have converted my points into a reward voucher, but I can't find the unique code?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

How can I activate my Medik8 account to see my loyalty points?

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I buy a gift card?

When does my gift card expire?

How do I reset my password?

Do I need an account to place an order?

How do I change my account details?

Payments & My Account

I'm unable to checkout

I'm unable to log into my account

Technical

New Stockist / Training / Certification request

How can I find a medical treatment near me?

Professional & Treatments

I'm interested in collaborating with you

Press & Influencer Request

Do you have a store I can visit?