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Medik8 UK Help Centre

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Log in to by clicking the icon at the top right of the home page. Once logged in, you can update your account details as needed.

How do I change my account details?

Payments & My Account

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address after placing an order?

Will my orders be merged if I place multiple orders?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

How can I get skincare advice tailored to me?

How do I layer or in what order should I use products?

Which regime should I try?

Which Crystal Retinal Should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I switch from another Brand's Vitamin A?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My Pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

When should I do a patch test?

I'm experiencing irritation / breakouts

How do I find out the expiry date?

Can I use Peptides with Crystal Retinal?

Applying Hydr8 B5 with other products

When can I start Retinal after a facial.

Can Crystal Retinal be used on men's skin?

Liquid Peptides formula

Ingredients to our products

Applying Liquid Peptides around the eye area

When can I apply Retinal after a peel

How do I use Liquid Peptides advanced with Crystal Retinal?

How can I find out when a product is back in stock?

Product & Regimes

How can I amend or cancel my order?

How can I check the status of my order?

I didn't receive an order confirmation?

My order has arrived and there's a problem

My order is pending

I've received a cancellation email and don't know why

Will my order be merged if I place multiple orders?

Orders

What is Me&Medik8?

Who can participate?

How do I earn points?

What do the 'approved', 'pending' and 'cancelled' points statuses mean?

How do I redeem my points?

Can I use my discount codes with any other promotion?

My rewards/ points voucher is not working at checkout

Can you convert my voucher back to points?

I have converted my points into a reward voucher, but I can't find the unique code?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

How do I buy a gift card?

When does my gift card expire?

How do I reset my password?

Do I need an account to place an order?

I'm unable to checkout

I'm unable to log into my account

Technical

New Stockist / Training / Certification request

How can I find a medical treatment near me?

Professional & Treatments

I'm interested in collaborating with you

Press & Influencer Request

Do you have a store I can visit?

Contact Us

Other

How can we help?

How do I change my account details?Updated 9 months ago