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Medik8 UK Help Centre

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">Buying a gift card is easy! Click <span data-sheets-root="1"><a href="https://www.medik8.com/collections/e-gfit-card">Gift Cards</a>&#xA0;</span>to view the available options and choose the value you want (&#xA3;50, &#xA3;100, &#xA3;150, &#xA3;200 or &#xA3;250) add it to your basket and proceed to checkout.&#xA0;</span><br><br><span data-sheets-root="1">The gift card will be sent to your email address and you can forward it to the recipient. &#xA0;</span><br><br><span data-sheets-root="1">Please note we do not send any physical gift cards.</span></p><p><br></p>

Buying a gift card is easy! Click Gift Cards to view the available options and choose the value you want (£50, £100, £150, £200 or £250) add it to your basket and proceed to checkout. The gift card will be sent to your email address and you can forwa

How do I buy a gift card?

Payments & My Account

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address after placing an order?

Will my orders be merged if I place multiple orders?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

How long does a refund take?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

Returns & Refunds

Can I use C-Tetra Advanced if I’ve never used vitamin C before?

Is 20% vitamin C safe for the skin?

Where do I layer C-Tetra Advanced in my routine?

Can I layer  C-Tetra Advanced with Liquid Peptides Advanced MP in the morning?

Can I use C-Tetra Advanced in the evening?

Which C-Tetra Product is right for me?

Can I use vitamin C & A (Crystal Retinal) in the same regime?

Can I use C-Tetra Advanced with Daily Radiance Vitamin C?

Can I use C-Tetra Advanced with C-Tetra/C-Tetra Cream?

Can I use C-Tetra Advanced with C-Tetra Luxe?

Can I use C-Tetra Advanced with Super C Ferulic?

How does C-Tetra Advanced compare to Super C Ferulic?

What are exosomes/ What do exosomes do?

Does C-Tetra Advanced contain fragrance/essential oils?

C-Tetra Advanced

What are MiniProteins?

How do I layer Liquid Peptides Advanced within my existing regime?

Can I use Liquid Peptides Advanced around the eye area?

How do I layer with Crystal Retinal?

What's the difference between Liquid Peptides Advanced MP and Liquid Peptides (original)?

Can I use Liquid Peptides Advanced MP and Liquid Peptides (original) in the same regime?

How do I use Liquid Peptides Advanced MP with Crystal Retinal?

Liquid Peptides Advanced MP

Which Crystal Retinal Should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

Can I use Peptides with Crystal Retinal?

When can I start Retinal after a facial.

Can Crystal Retinal be used on men's skin?

When can I apply Retinal after a peel

Crystal Retinal

Can Peptides be used together?

Applying Hydr8 B5 with other products

Liquid Peptides formula

Applying Liquid Peptides around the eye area

Peptides

How can I get skincare advice tailored to me?

How do I layer or in what order should I use products?

Which regime should I try?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

When should I do a patch test?

I'm experiencing irritation / breakouts

How do I find out the expiry date?

Ingredients to our products

How can I find out when a product is back in stock?

Need help with a product experience?

How do I switch from another Brand's Vitamin A?

My Pump is not working

Are Medik8 products suitable for men?

General Advice

What sunscreens do you offer at Medik8 and which one should I use?

How are your sunscreens SPF tested?

Sunscreen

Product & Regimes

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I didn't receive an order confirmation?

My order has arrived and there's a problem

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Will my order be merged if I place multiple orders?

Orders

About Me&Medik8

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Reward Vouchers

I have converted my points into a reward voucher, but I can't find the unique code?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

How do I leave the program?

Why aren't my Double Points showing at checkout?

Me&Medik8 Rewards

How do I use my Welcome code?

My discount code is not working

I forgot to apply my Welcome code

My rewards voucher is not working at checkout

What do I do if I didn't receive my gift with purchase?

Promotions & Discount Codes

Which payment methods do you accept?

How do I unsubscribe or delete my account?

How do I unsubscribe from SMS text messages?

When does my gift card expire?

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I'm unable to checkout

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Technical

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Professional & Treatments

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Contact Us

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How do I buy a gift card?Updated 2 months ago