Once your order is placed, our Distribution Centre processes it immediately, so changes or cancellations aren't possible. If you need different items, please place a new order with the correct details. To return a product, it must be at least half-fu
We provide updates via email at each stage of your order. You can also track your order status using the Shop App or by visiting our Help Centre under Track Order
Order confirmations may sometimes end up in your junk or spam folder, so please check there first. If you still can’t find it and are sure you used the correct email address, contact our Customer Care team here with your postcode, name and email addr
We take great care to ensure your order is packed safely. If there’s an issue with your order, please contact our Customer Care team here. To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the product. Pl
Sometimes, our system may identify a discrepancy with your order details. If this occurs, one of our team members will contact you to verify the information and ensure your order is processed smoothly.
Occasionally, a product may become out of stock between the time you place your order and when it’s packed, leading to a cancellation. We will refund the amount to your original payment method, so you can reorder the item once it’s back in stock.
If you place multiple orders within a short time frame and they are shipping to the same address, we may automatically merge them into one shipment for efficiency. In these cases, you will receive a single tracking number for the combined order.