Orders
How can I amend or cancel my order?
Once your order is placed, our distribution team starts processing it right away, so we can't make any changes or cancellations. If you need different items, the quickest way to proceed is to simply place a new order with the correct details!. To ret
How can I check the status of my order?
We provide updates via email at each stage of your order. You can also track your order status using the Shop App or by visiting our Help Centre under Track Order
I didn't receive an order confirmation?
Order confirmations may sometimes end up in your junk or spam folder, so please check there first. If you still can’t find it and are sure you used the correct email address, contact our Customer Care team here with your postcode, name and email addr
My order has arrived and there's a problem
We take great care to ensure your order is packed safely. If there’s an issue with your order, please contact our Customer Care team here. To assist you effectively, provide detailed photos, videos, and the LOT code from the bottom of the product. Pl
My order is pending
Sometimes, our system may identify a discrepancy with your order details. If this occurs, one of our team members will contact you to verify the information and ensure your order is processed smoothly.
I've received a cancellation email and don't know why
Occasionally, a product may become out of stock between the time you place your order and when it’s packed, leading to a cancellation. We will refund the amount to your original payment method, so you can reorder the item once it’s back in stock.
Will my order be merged if I place multiple orders?
If you place multiple orders within a short time frame and they are shipping to the same address, we may automatically merge them into one shipment for efficiency. In these cases, you will receive a single tracking number for the combined order.