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Medik8 UK Help Centre

<p><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style></p><p><strong id="isPasted"><em>Please note due to the recent Easter Bank holidays returns are taking slightly longer than we&apos;d like to process. Please allow up to 21 days.</em></strong></p><p><span data-sheets-root="1">Refunds are processed within 14 working days of receiving your return. You&apos;ll be notified by email once it&apos;s complete. Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment provider.</span></p>

Please note due to the recent Easter Bank holidays returns are taking slightly longer than we'd like to process. Please allow up to 21 days. Refunds are processed within 14 working days of receiving your return. You'll be notified by email once it's

How long does a refund take?

Returns & Refunds

How long does shipping take?

Where do you ship to?

How much does shipping cost?

How can I track my order?

Do you require a signature?

I have a problem with my delivery

How do I change my delivery address after placing an order?

Will my orders be merged if I place multiple orders?

What happens if my order is lost or damaged by a freight forwarder?

Shipping & Delivery

How do I return a product?

Are my Me&Medik8 points refunded if I make a return?

Can I exchange my item?

How can I get skincare advice tailored to me?

How do I layer or in what order should I use products?

Which regime should I try?

Which Crystal Retinal Should I start with?

How do I use Medik8 Crystal Retinal when moving to a higher strength?

How do I switch from another Brand's Vitamin A?

Can Peptides be used together?

Can I use Medik8 products during pregnancy or when nursing?

Do you test on animals?

Are Medik8 products vegan-friendly?

Are Medik8 products fragranced?

What is Medik8’s approach to sustainability?

Do you have samples I can try?

My Pump is not working

I suffer with Rosacea / Acne / Psoriasis  which products should I use?

When should I do a patch test?

I'm experiencing irritation / breakouts

How do I find out the expiry date?

Can I use Peptides with Crystal Retinal?

Applying Hydr8 B5 with other products

When can I start Retinal after a facial.

Can Crystal Retinal be used on men's skin?

Liquid Peptides formula

Ingredients to our products

Applying Liquid Peptides around the eye area

When can I apply Retinal after a peel

How do I use Liquid Peptides advanced with Crystal Retinal?

How can I find out when a product is back in stock?

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Orders

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What do the 'approved', 'pending' and 'cancelled' points statuses mean?

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Can I use my discount codes with any other promotion?

My rewards/ points voucher is not working at checkout

Can you convert my voucher back to points?

I have converted my points into a reward voucher, but I can't find the unique code?

What is Refer a Friend?

I haven't received my birthday points or free product

Why can't I see my birthday gift as free during checkout on Medik8?

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Me&Medik8 Rewards

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My discount code is not working

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My rewards voucher is not working at checkout

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Promotions & Discount Codes

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How long does a refund take?Updated a day ago